Frequently Asked Questions
Everything you need to know about our cookware and service.
What materials are used in Great Jones cookware?
Our Dutch ovens are made from heavy-duty enameled cast iron, while our Holy Sheet pans feature a ceramic non-stick coating over aluminized steel for professional-grade performance.
Are your products dishwasher safe?
While many of our items are technically dishwasher safe, we recommend hand-washing with mild soap to preserve the vibrant colors and non-stick properties of your cookware for years to come.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually arrives within 5-7 business days.
What is your return policy?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original packaging.
Do you ship internationally?
Currently, we only ship to the United States and Canada. We are working hard to bring Great Jones to kitchens worldwide in the near future.
Is your cookware induction compatible?
Yes! Our Dutch ovens and stainless steel collections are fully compatible with all cooktops, including induction, gas, and electric ranges.